Customer relationship management (CRM)

Customer relationship management (CRM) software must be designed with the following in mind.

[removed]		An in-depth recognition of its customers’ specific needs.
[removed]		Strategic communication is for different types of software.
[removed]		Enhancement of existing programs and services.
[removed]		Creative services that would progress and fulfill the organizational long-term goals.

The goal for ERP is:

[removed]		to achieve single data-entry points throughout the organization.
[removed]		to maintain non-standardized,  unique processes.
[removed]		to succeed even with the lack of business process reengineering.
[removed]		to maintain the use of paper-based orders.

The primary goals of supply chain management (SCM) are:

[removed]		to achieve increased efficiencies with regard to information flows and exchanges between the organization and its external parties.
[removed]		to satisfy the need for economies of scale.
[removed]		to increase the volume of daily purchasing.
[removed]		to decrease efficiencies with regard to information flows and exchanges.

How can ERP software be used to facilitate data integration?

[removed]		Maintaining separate processes as previously developed.
[removed]		Using insurance companies to sort it out.
[removed]		Amalgamating existing business processes in an organization.
[removed]		Using health professional associations.

Primary storage, or main memory is:

[removed]		the central processing unit (CPU) of a computer.
[removed]		the program instructions and data provides the CPU with a working storage area.
[removed]		random-access memory (RAM).
[removed]		read-only memory (ROM).

A key high-profile enterprise software system that has emerged in the HMIS landscape is:

[removed]		supply chain management (SCM).
[removed]		just-in-time (JIT) inventory.
[removed]		health maintenance organization (HMO).
[removed]		Internet explorer (IE).

What has often been referred to as the “brain” or “heart” of a computer?

[removed]		CPU
[removed]		RAM
[removed]		CU
[removed]		ROM

Customer relationship management (CRM) is a major HMIS enterprise software system that:

[removed]		has a predetermined budget.
[removed]		can enable owners to personalize their heathcare services benefits online.
[removed]		has a set listing of highly recommended and non-participating physicians and specialists.
[removed]		does not maintain research information on prescription drugs.

Issues that may arise with a RHINO setup like the Mayo Clinic’s include problems with:

[removed]		maintaining separate processes as previously developed.
[removed]		using insurance companies to iron out problems.
[removed]		difficulties with patients.
[removed]		data shadowing and the need for creating interfaces to communicate among disparate platforms and software.

The rapid advancements of e-commerce and managed care placed new demands on the healthcare industry in the 1990s to:

[removed]		establish information infrastructures that work with the Foxfire browser.
[removed]		establish information infrastructures that facilitate timely and interoperable patient formation.
[removed]		establish information that works with Internet explorer (IE).
[removed]		establish information that does not contain firewalls.

Consolidation, sometimes purported as a “market-sheltering activity” occurs when:

[removed]		the central processing unit (CPU) of a computer is shared.
[removed]		the program instructions and data provides the CPU with a working storage area.
[removed]		two or more comparable healthcare services organizations combine to augment or preserve market power.
[removed]		read-only memory (ROM) is shared.

One definition of community health information networks (CHIN) is:

[removed]		A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed]		A special interest group (SPIG).
[removed]		Improved efficiency and effectiveness of healthcare services delivery.
[removed]		A not-for-profit organization.

One definition of regional health information organizations (RHINO):

[removed]		A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed]		A special interest group (SPIG).
[removed]		Improved efficiency and effectiveness of healthcare services delivery.
[removed]		For-profit organization.

Open systems, as characterized by the Internet, electronic data interchange (EDI), and extranets, offer:

[removed]		two-way access for external agencies.
[removed]		eliminate the need for the exchange of standard-formatted transactions.
[removed]		no requirement for electronic ordering.
[removed]		no requirement for electronic invoicing through EDI.

For practice management systems delivered from private healthcare organizations and hospitals, electronic billing and patient scheduling are being developed for numerous benefits, including:

[removed]		keeping manual follow-up procedures.
[removed]		reducing, or possibly eliminating, all paper-based forms for which healthcare services organizations are especially vulnerable.
[removed]		increase the accuracy of billing/coding.
[removed]		eliminating electronic order processing.

What is the ultimate and primary goal for the CHIN evolution and the RHINO movement?

[removed]		Consumer privacy.
[removed]		Internal policies.
[removed]		The development of Health maintenance organizations (HMOs).
[removed]		The establishment of a national health information network (NHIN).

EHR will be one of the most costly project expenditures that a healthcare services organization will undertake, with regard to the investments of time and money and the resultant challenge of returns on investments (ROI). This is due to:

[removed]		the significance of the returns to be realized from an EHR implementation remains a concern for many healthcare executives.
[removed]		the program instructions provide the CPU with a working storage area.
[removed]		two or more comparable healthcare services organizations combine to augment or preserve market power.
[removed]		read-only memory (ROM) is shared.

A Web-based PHR system will empower patients with:

[removed]		remote patient monitoring for older patients that cannot be added since patients do not need to be concerned about their chronic states of health.
[removed]		access to their own records and help them take a more active role in managing their own health.
[removed]		privacy since physicians will be the only people allowed to view records.
[removed]		accessibility for all caregivers since the records are open for viewing.

Possible risks in trusting all your personal health records with a carrier such as Google Health include:

[removed]		a network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed]		information that could be sold to, or mined by, people from organizations that are unknown to the patient.
[removed]		improved efficiency and effectiveness of healthcare services delivery.
[removed]		a not-for-profit organization could safe keep your records.

Healthcare databases have been in existence for as long as there have been data storage devices, and in addition to a computer data-processing database, they can include.

[removed]		the volumes of patient files lining the shelves of a physician’s clinic.
[removed]		healthcare organizational policies and decisions.
[removed]		query languages such as SQL.
[removed]		processes as outlined in a documentation manual.

Google Health pays particular attention to security and privacy issues, which clearly restricts:

[removed]		infrastructures that work with the Foxfire browser.
[removed]		information that facilitates timely and interoperable patient data.
[removed]		the transmission or release of the subscriber’s information to third parties without the subscriber’s consent.
[removed]		information that does not contain firewalls or other protections.

When combined with various other workflow tools, computerized physician order entry (CPOE) can also be useful in providing information about:

[removed]		manual follow-up procedures.
[removed]		reducing paper-based forms.
[removed]		patient scheduling.
[removed]		eliminating electronic orders.

Electronic health records can:

[removed]		improve upon unique non-standardized processes.
[removed]		eliminate single data-entry points throughout the organization.
[removed]		significantly increase the risk for medical errors.
[removed]		enhance the quality of healthcare services delivery.

Closely related to, and often functioning as part of, EHR, a computerized physician order entry (CPOE) system is basically:

[removed]		a competitive system within an amalgamation of systems.
[removed]		an internal policies document approved by the Board of Directors.
[removed]		automated order-entry system that captures the instructions of physicians with regard to the care of their patients.
[removed]		information on research of prescription drugs.

Three categories of healthcare data are required, almost universally, by healthcare services
organizations for supporting their planning and decision-making activities, and one of these is:

[removed]		vital statistics.
[removed]		environmental statistics.
[removed]		census statistics.
[removed]		consensus statistics.