Question 1
2 out of 2 points
Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating:
• Question 2
2 out of 2 points
Having requisite abilities that result in effective action and superior job performance is the definition of:
• Question 3
0 out of 2 points
Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:
• Question 4
2 out of 2 points
What is a written plan for replacing people who depart from management positio
• Question 5
2 out of 2 points
Why implement a “Caught in the Act” program?
• Question 6
2 out of 2 points
What is the purpose of a PIT?
.
• Question 7
2 out of 2 points
What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies?
.
• Question 8
2 out of 2 points
What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)?
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• Question 9
0 out of 2 points
Which of the following is an output-oriented measure of leadership function?
• Question 10
2 out of 2 points
The ethical foundation of transformational management drives most policy in the United States and is reflected in the:
• Question 11
2 out of 2 points
One purpose of cultural leadership is to sustain an environment where all associates are:
• Question 12
2 out of 2 points
Who would be considered internal customers to the logistic support team?
• Question 13
2 out of 2 points
What is an example of promoting shared values to establish a central moral focus?
• Question 14
2 out of 2 points
To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize?
• Question 15
0 out of 2 points
Which of these statements demonstrates shared commitment?
• Question 16
2 out of 2 points
What is the purpose of operational leadership?
• Question 17
2 out of 2 points
What is the first step towards evidence-based management?
• Question 18
2 out of 2 points
What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?
• Question 19
2 out of 2 points
Looking up clinical procedures or coaching a new manager are examples of what type of training?
• Question 20
2 out of 2 points
What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes?
• Question 21
2 out of 2 points
What is the intent of the knowledge management function to sustain operational infrastructure?
• Question 22
2 out of 2 points
Whose duty is it to ensure adherence to the calendar for annual planning?
• Question 23
2 out of 2 points
Which leadership level provides the fact base for all goal-setting activities?
• Question 24
2 out of 2 points
What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances?
• Question 25
2 out of 2 points
What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?
• Question 26
2 out of 2 points
Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?
• Question 27
2 out of 2 points
What is the Library of Work Processes, Protocols and Measures?
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• Question 28
2 out of 2 points
What are performance measures for the responsive communication function?
• Question 29
2 out of 2 points
To be successful, accountability must pass the test of control, which means:
• Question 30
2 out of 2 points
Performance measures that reflect the processes they purport to measure are considered
